Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

How We Use Cookies

BalanceWell uses cookies to:

• Ensure our website functions properly
• Remember your preferences and settings
• Understand how visitors use our website
• Improve your browsing experience
• Analyze website traffic and performance

Types of Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility.

• Cookie consent preferences
• Session management
• Security features

Duration: Session or up to 1 year

2. Functionality Cookies

These cookies allow us to remember choices you make and provide enhanced, more personalized features.

• Language preferences
• Region selection
• User interface customization

Duration: Up to 1 year

3. Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

• Pages visited
• Time spent on pages
• Navigation patterns
• Error messages encountered

Duration: Up to 2 years

4. Marketing Cookies

These cookies track your online activity to help us deliver more relevant advertising or to limit how many times you see an advertisement.

• Advertising preferences
• Campaign effectiveness
• User behavior tracking

Duration: Up to 1 year

Google Consent Mode v2

We implement Google Consent Mode v2 to respect your cookie preferences while still allowing us to measure website performance. This technology:

• Adjusts how Google tags behave based on your consent choices
• Provides aggregate, anonymized insights even when cookies are declined
• Ensures compliance with EU and UK privacy regulations
• Respects your privacy preferences across all Google services

Managing Your Cookie Preferences

Cookie Banner

When you first visit our website, you will see a cookie banner that allows you to:

• Accept all cookies
• Manage individual cookie categories
• Decline non-essential cookies

Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when closing the browser

Browser-Specific Instructions

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Privacy, search, and services > Cookies

Note that blocking cookies may impact your experience on our website and prevent certain features from functioning properly.

Third-Party Cookies

Some cookies on our website are placed by third-party services. We use the following third-party services:

• Google Analytics (website analytics)
• Other services as needed for website functionality

These third parties may use cookies to collect information about your online activities across different websites.

Your Rights

Under GDPR and other privacy regulations, you have the right to:

• Know what cookies are being used
• Choose which cookies to allow
• Withdraw your consent at any time
• Request deletion of your data

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Please check this page regularly for updates.

Contact Us

If you have questions about our use of cookies, please contact us:

BalanceWell
Ostravská 215, 702 00 Ostrava, Czech Republic
Email: [email protected]
Phone: +420 59 381 47 66